Help & FAQ

Yes. Every product we sell is 100% new and original, sourced directly from recognized vendors and brands. We never sell used, refurbished, or counterfeit items.

It depends on the item. Some sold-out products are restocked, while others were limited outlet stock and may not return. We recommend checking back regularly or contacting us to ask about a specific item.

Once your order ships, you will receive a confirmation email with a tracking link. You can also visit our Track Your Order page and log in to view the status of all your orders in one place.

We currently ship from the Netherlands to addresses in the Netherlands and Belgium only. Delivery times depend on your country and the carrier, and generally follow standard shipping times for your destination.

Shipping is calculated at checkout based on your delivery address, and the exact cost is always shown before you pay. Keep an eye on our Promotions page for any current offers.

We use standard sizing as provided by each brand. If you are unsure about fit, feel free to contact us before ordering and we will be happy to help.

Returns are accepted within 15 days of receiving your order, provided the item is undamaged, unstained, in its original packaging, and with original labels and tags attached. Please contact us before sending anything back.

Contact us right away with your order number, a description of the issue, and photos if possible. We first need to review and confirm the issue before a return or refund can be approved — once confirmed, we will guide you through the next steps.

We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as popular European payment methods including iDEAL, Bancontact, Klarna, Apple Pay, and Google Pay.

You can reach our customer support team anytime through the Contact Us link in the footer of our site. We aim to respond as quickly as possible.

RRP is the brand's recommended retail price — the price the brand suggests the item is sold at when it is in season. It is not a price OTLT previously charged. Our outlet price is what you pay. Where we show an RRP, we have sourced it from the brand's own webshop or an authorised retailer. Where we could not verify an RRP, we show no comparison at all.