Yes. Every product we sell is 100% new and original, supplied by our verified partner Fashion Deal, an established outlet in Amsterdam. We never sell used, refurbished, or counterfeit items.
It depends on the item. Some sold-out products are restocked, while others were limited outlet stock and may not return. We recommend checking back regularly or contacting us to ask about a specific item.
Once your order ships, you will receive a confirmation email with a tracking link. You can also visit our Track Your Order page and log in to view the status of all your orders in one place.
We ship from Amsterdam to addresses in the Netherlands and Belgium. Orders are handed to the carrier within 1–3 business days, after which delivery normally takes 1–2 business days in the Netherlands and 2–3 in Belgium — an estimated 2–5 business days from placing your order in the Netherlands and 3–6 business days in Belgium. These are estimates, not guaranteed delivery dates.
Standard shipping is €6.95 in the Netherlands and €8.50 in Belgium. Delivery is free on orders of €80 or more to the Netherlands and €100 or more to Belgium. The exact amount for your order is always shown at checkout before you pay.
We use standard sizing as provided by each brand. If you are unsure about fit, feel free to contact us before ordering and we will be happy to help.
You have 15 days after receiving your order to let us know you want to return an item, and 14 days after that to send it back. Please contact us before sending anything. You can inspect and try on items the way you would in a shop. Please return items with the labels and tags attached and, where possible, in the original packaging; missing packaging on its own does not affect your right of withdrawal. We only deduct an amount if an item has lost value because it was handled more than needed to check it. Unless the item is faulty or not what you ordered, return shipping is at your own cost.
Contact us right away with your order number, a description of the issue, and photos if possible. We first need to review and confirm the issue before a return or refund can be approved — once confirmed, we will guide you through the next steps and cover the return shipping.
We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as popular European payment methods including iDEAL, Bancontact, PayPal, Klarna, Apple Pay, and Google Pay.
Email us at support@otlt.nl or call +31 6 84677095. You can also use the Contact page linked in the footer. We aim to respond within one business day.
Still need help?
Our support team is available Monday through Friday, 9am–6pm CET.